Welcome to the new DragonVictory FAQ Help Center.
How do I check the Status of my order?
You can track the statue of your order in real time bye entering your order information on the Track Order page . Please contact us if your can't find your tracking number.
How long will it take for my order to arrive?
Standard International Shipping: Your order will be shipped to your doorstep in approx. 7-21 Days. There are no hidden charges. If the package is not been delivered within this specified time, feel free to contact our customer support team for an update.
(Note: The shipping time does not include the dispatch time which is generally 1-3 business days.)
I've placed and order with multiple items recently , can I combine them into one Package?
Since we have several different warehouses worldwide, not all items are stored in one place .When you order multiple items at a time , each item will be shipped out separately . So you will probablyreceive on item before the next . Please do not panic if you don't receive all of your items at once .Please do not panic if it does not show up immediately, They will get to you :)
Why are you guys giving away free stuff?
All of our "free stuff" are promotional products. Many customers think it's too good to be true there must be a catch. The only catch is that the shipping will be at your cost
Why are a lot of products on sale?
We work with many distributors to find the best deals for our customers.
Which days do you ship?
Our warehouse ships orders from Monday - Friday excluding weekends and holidays
Did I make an order successfully?
Once the payment completed, you will receive an order confirmation email, if not, please re-check in your “spam folder” or “my orders”.
How to redeem the coupon code?
Please click on “checkout” and fill in payment information, then click on “continue”, and you will be redirected to a new page where the coupon code can be redeemed. The code needs to be entered exactly as advertised with any capital letters and spaces.
How to change or cancel my orders?
If you want to change or cancel your order, please contact us at; support@Dragonvictory.com within 12 hours after receiving your order confirmation. If your order status is shipped, we cannot change or cancel.
How long it takes for my orders to be dispatched?
The dispatch (or handling) time is the number of business days taken by TrendyShack to fulfill the order after receipt of your cleared payment. DragonVictory’s estimated dispatch time is 3-5 business days. Once the goods are shipped, you will receive an email including details regarding shipping confirmation, tracking number(s) and delivery time.
What shipping methods do you offer?
Are there any additional fees involved in international shipping?
At DragonVictory, Products shipped from overseas. In some cases, shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
Unfortunately DragonVictory has no control over these charges, nor can Dragon Victory estimate what the additional charges may be as customs policies vary widely from country to country. For more information Please contact your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.
What should I do if items received are not satisfactory?
If you are not satisfied with the item and want to request a refund. Firstly, please check our Return Policy to ensure if the return is applicable for your order.
Secondly, you have to claim your refund within 45 days from the dispatch date.
Thirdly, you may be eligible for a refund or exchange depending on your situation and the type of item you purchased. At DragonVictory, we reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstance, we will not refund the original shipping cost.
What should I do if I have received the wrong order or items?
If you have received an item that you did not order or somebody else's order entirely, please contact us as soon as possible.
To help our Customer Support Team to know what problem you have, please kindly attach some clear photos of the incorrect order or items you have received.
Perceived color differences due to the display settings of your computer monitor are not grounds for an exchange or refund.
What should I do if an item in my orders is missing?
For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!
If you are certain that an item is missing from your order, please contact our Customer Support as soon as possible. We will be happy to track it for you. Once we are confirmed that an item was missing, either we will refund you the item cost or send you a replacement 100% free of charge.
What should I do if I received a defective or damaged item?
If the item you received is damaged or defective during shipping, you are eligible for a replacement.
Please contact Customer Service Team and be ready to provide photos or operating videos clearly showing the problem with the item.
Alternatively, you can open the item in front of the delivery person and if you find that it is damaged during shipping, you can reject it. Then you need to contact the Customer Service Team as soon as possible.
DragonVictory offers insurance cover under following circumstances:
Lost in transit: If the product delivery exceeds 30 days than its scheduled date, DragonVictory will assume product is lost in transit and refund you.
Damage in transit: If the product gets damaged during delivery.
How soon will I receive my refund?
In most cases, we will refund your money within 5 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order. PayPal refunds are instant but refunds to your credit/debit card can take up to 6 business days.
How do I return the products?
DragonVictory hopes you will be satisfied with every purchase you make. But if you want to return an item, returns must be prearranged and authorized by a Customer Support member.
Item must be returned unused in its original condition with order confirmation email. The packaging must not be broken wherever applicable. We cannot accept returns under these cirucmstances.
It is beyond the 45-Day Money back Guarantee Period.
The order was placed by mistake but wasn't canceled within 12 hours.
Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the event date are included in the order.
The detailed size chart is included in the description. The size you choose does not fit you well.
Customer has changed their mind.